Frequently Asked Questions

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 We offer full-service medical billing and coding support tailored to private practices. This includes claim submission and tracking, insurance follow-up, denial resolution, payment posting, provider education, credentialing, and clear reporting with a focus on reducing revenue loss and improving cash flow.

Unlike larger companies that prioritize volume, we focus on building lasting partnerships with the practices we serve. You’ll get a dedicated team that knows your goals, follows up on claims regardless of size, and communicates clearly.

 We specialize in working with private practices in a broad range of specialties. Not sure if we’re the right fit? Let’s talk — we’re happy to learn about your needs to see if we’re a good fit. 

 Our 3-Stepsystem is simple starting with a discovery call to learn about your practice, challenges, and goals. From there, we perform a revenue review to identify missed opportunities, and then initiate a smooth onboarding process to get everything set up without disrupting your day-to-day. 

 Absolutely. You’ll be assigned to a team that knows your practice inside and out. No support tickets. No random call center responses. Just real people you can reach when you need answers. 

 We provide regular reports tailored to your needs — whether that’s weekly, monthly, or a custom cadence. You’ll always know where your claims stand, how your revenue is trending, and where we’re focusing our efforts next. 

 Our practice places a strong emphasis on staying responsive with denials. We review each denied or rejected claim thoroughly, make necessary corrections, and resubmit in a timely manner. Denials are tracked closely and our team works to identify root causes to help prevent them from happening. 

 We work every claim regardless of the balance. We know small dollar claims add up quickly, and ignoring them means leaving revenue behind. If You’ve earned it, we will go after it. 

Absolutely. One of the first things we do when onboarding a new client is conduct a revenue review. If there’s money left on the table, whether it’s in aging A/R or unresolved claims, we identify what’s recoverable, and get to work.

 We offer easy-to-understand reports that give you real visibility into your revenue. Whether you prefer a quick snapshot or a deeper dive, we’ll customize reporting to fit your needs.